Frequently Asked Questions

Our Help Centre provides you with clear and concise answers to a wide range of common queries that you might have, as well as some useful tips and tricks to help you get the most out of your software.

Chemical Regulatory FAQs

Q: Some of my ingredients aren’t pulling through to Section 3 as expected, or my ingredients are pulling through to Section 3, but not for my Swedish Safety Data Sheet (SDS). Why is this the case?

A: Ingredients that only have physical hazards are not required to appear in Section 3 of the SDS unless they also meet other criteria, such as having an Occupational Exposure Limit (OEL). OELs vary from market to market and are not always present.


Q: I’ve just created an SDS, but the classifications in Section 2 aren’t translated in the other European languages that I have.

A: This is because there is no official source of these translations, and many countries use the English abbreviations. There are abbreviation explanations available in Section 16 that are translated, which is an acceptable work around, as suggested by ECHA.


Q: I’ve updated the “National Regulations” category for an SDS. It’s not pulling through to my US safety data sheet, but it is for all my other markets. Why is this?

A: The “National Regulations” category appears on all SDSs except the US and Canada, which use their own specific categories; “Regulatory Status” and “Regulatory References” respectively.


Q: I need to override the classification of an intermediate that is used in several of our final fixtures. How will this affect the classification of my final products?

A: If an intermediate is overridden, then this is the classification used for this endpoint in the final mixture classification. If the intermediate is not overridden, then the substance(s) individual contributions will be used in the final mixture classification.


Technical Support FAQs

Q: I’m trying to add ATE (Acute Toxicity Estimate) and LD50 (Lethal Dose) values in Section 11, but I get a message saying that it contains calculated data and cannot go any further?


Calculated Data

A: All calculated data is entered via the GHS Editor. This is the Sigma (Σ) button in the ‘Actions’ column on the main search screen. Once in the GHS Editor, ATE and LD50 data is added through the GHS Data tab under ‘Health Hazards’.

Sigma Button


Q: I've noticed the word 'Sediment' has not been translated in Section 8.1 of the SDS, as per the screen print below. It's a system word and I am not able to add the translation myself. Are you able to add the translation in the various languages?



A: The following languages use the same word as English for ‘Sediment’: Czech, Danish, Dutch, German, Norman, Romanian, Slovak & Swedish.


Q: I want to amend the revision data on my SDS but I can’t. I keep getting this pop up message (pictured below) and it won’t let me enter the category. How can I stop this message from appearing so that I can edit the category? I’m an Administrator but I can’t see an option for this under the Administration menu.



A: Only the system “Superadmin” account has access to the Version Control feature in the Administration menu. Your company will have been provided with the password for this account at the time of set up. If you know who has control of this account, you will need to contact them. If this account is not in use, contact UL Safeware Quasar’s Technical Support for help accessing this account. For additional information and guidance click any of the blue help buttons.



Q: We will be changing the logo on our Safety Data Sheets, but we’re not sure how we go about this. How can this be changed, and how long will it take for the logo change to show on our SDSs?

A: To change your supplier logo, go to Section 1.3 in the Product Editor and click on the “Supplier” category (If this is a system wide change, any SDS can be used. If it is a change for a specific SDS, use that SDS only). Select “edit” for the required details and click on the “add” button to upload your new logo. For additional information and guidance click the blue help button.


The new logo will be in effect as soon as your products have been approved and exported.


Did You Know?

You can now add line breaks between phrases in a category. This is in the latest version of GHS Professional.

Users now have the ability to add a line break between phrases in a category. This will enable users to display phrases in a single paragraph, or in a series of line fed segments and consequently, assist with formatting and pagination.




To add a line break, click the ‘Add line break’ button in the bottom right hand corner of the phrase selector screen. This will insert a blank line break phrase at the bottom of the list in the phrase selection window.



The line break can be moved between specific phrases by clicking the line break phrase, dragging and dropping to the desired location/position.



A number of improvements have been made to the phrase selector for market specific categories. This is in the latest version of GHS Professional.

These improvements are as follows:

  • The ability to search for phrases in any installed language.
  • Phrases are now automatically displayed for the users logged in market.
  • The translation of a phrase can be viewed by selecting the phrase and changing the search language (see the screenshot below):


Note: Changing the phrase display to an alternate language will not affect the SDS. The SDS will continue to display the selected phrase(s) in the correct language.


There is a Phrase Management Tool in GHS Professional which you can use to export and import a list of User Defined Phrases in any market using an XLS file.

A sophisticated Phrase Management Tool has been added to GHS Professional, allowing users to export and import a list of User Defined Phrases in any market using an XLS file.


  • To export a full list of User Defined Phrases, navigate to Administration > Phrase Management. [If this option is not available, please contact the system administrator.]
  • Under “Export Phrases”, select a market and then click “Export Phrases”.


  • Open the XLS file that has been created.

The document will detail information about the phrases that have been created and their translations (if entered).


Having exported a list of User Defined Phrases, it is also possible to import the list if you have entered translations.

  • Enter translations where required into the “Translation” column of the XLS that is exported.  

  • Save the XLS. Navigate to Administration > Phrase Management. [If this option is not available, please contact the system administrator.]
  • Under “Import Phrases”, click “Choose File” and find the saved XLS file.
  • Click “Import Phrases”.
  • If successful, a message will appear as follows, and the User Defined Phrases will be updated with the entered translations.


There is an Export Query Results feature which you can use to export data, and produce a CSV (Comma Separated Value)/Microsoft Excel file of products which match a specified search criteria.

The Export Query Results feature enables users to export and produce a CSV or Microsoft Excel file of products which match the given search criteria specified. Please note that this functionality is activated on a per user basis via the Administration screen.

To access/activate this feature for a given user:

  • Click on Administration > Users
  • Select a user
  • Enable the feature via the “Feature Access” tab (as shown below)

Once activated, users may need to log out and then log back into the system to refresh the options and make the feature available to them.

Activation and access will be confirmed following login with the addition of a new tab entitled “Output” on the main search screen (as shown below):

To search and export the results to a CSV/Microsoft Excel file:

  • Search in the normal way using any of the tabs highlighted below and click “Search”
  • This will return the results back to the main page

  • Next select the “Output” tab
  • Select the pencil icon (as shown below)

  • This will reveal the following screen, which enables the user to select the fields to be exported in the CSV/Microsoft Excel file for the given search (note: the SDS Number is always included by default).
  • Double clicking the categories will include the selected categories in the output (and move the chosen category to the lower pane). Conversely, selected categories can be deselected by double clicking the selected category from the lower pane.
  • Click OK to return to the “Output” tab.

  • Click the “Output Search” button (as indicated below). This will run the export to create the CSV/Microsoft Excel file and will be downloaded within your browser on completion.

  • Open the file to view the contents (note that the file will open in the default program associated with this type of file, which is normally Microsoft Excel). If you have difficulty opening the file, please refer to your internal IT department for assistance.


You can use GHS Professional in Multiple Tabs

Did you know that you can use GHS Professional in multiple tabs? Simply right-click the tab area of your browser and select the ‘Duplicate tab’ option.



You will then be able to work in multiple tabs, which makes things quicker and easier, therefore increasing productivity.


You can quick switching between products

Did you know that you can quickly switch from editing one product to another simply by editing the address in your browser?

When working in either the GHS editor or the report editor, the SDS number will be specified in the URL:

You can edit the SDS number live in the address bar of your browser:

Hit ‘Enter’ on your keyboard or the ‘Go’ button on your browser and the browser will reload with the specified product:

If you use a combination of multiple tabs and quick switching you can really increase your productivity.


You can return a range of products by SDS number in the main search screen

Did you know that you can pull back a range of products by their SDS number in the main search screen in just one easy step? Simply type the range in the Record Number filed in the below format and click search.


You can return products in their parent-child relationship in the main search screen

Did you know that you can quickly bring up products in a parent-child relationship in the main search screen by using the “Alias and Links” function in the action column? Once you have loaded the Alias and Links tree for a set of products, simply hover over the one you’d like to go to and left-click.



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